The Good Hello
Effective date: August 1, 2026
The Good Hello is built with care by real people — and guided, in the moment, by AI. We want to be clear and honest about that, because you deserve to know who (and what) you’re talking to, especially when you’re sharing something tender.
Gladys and Jackie are AI-guided companions, grounded in the real approach and lived experience of the people behind The Good Hello. When you’re in a conversation, an AI is generating the responses — it is not the real Gladys or Jackie replying live, and it is not a licensed therapist, doctor, or counselor.
It isn’t therapy, and it isn’t professional medical, mental-health, legal, or financial advice. Like all AI, it can occasionally be inaccurate or miss the mark — please use your own judgment. See our Terms of Service for the full disclaimer.
To generate responses, your messages are processed by our AI provider, Anthropic (Claude). Your conversations are not used to train AI models. We store your content only to provide the experience to you — how we handle it is described in our Privacy Policy.
The framework, the voices, and the whole experience were designed by real people who have lived what you’re going through. The AI carries that work to you — it doesn’t replace the humans who made it.